Every engagement follows the same steps: a free conversation, a written scope with a fixed price, focused implementation, and a documented handoff. You know what you are getting, when, and for how much before any work begins.
The process
Free · 30 minutes
Tell us what's slowing the business down. We ask about your people, devices, platforms, and goals, share what we see, and recommend where to start.
You get: A clear read on your environment and a recommended package
Fixed price
We put the recommendation in writing: included systems, deliverables, timeline, responsibilities on both sides, and a fixed price.
You get: A written statement of work
Start date set
Once the agreement is signed, we confirm access, contacts, and prerequisites, and agree how and when you will hear from us.
You get: A kickoff checklist and schedule
Typically 2 to 4 weeks
We configure, migrate, enroll, and test against a documented plan, with an update at every milestone.
You get: Progress updates you can act on
Sign-off
We test against the acceptance criteria in your statement of work, document the environment, and walk your owner through it.
You get: Documentation, an admin walkthrough, and sign-off
Optional monthly plan
Keep the foundation current: joiners and leavers, groups and access, policy changes, and app and OS updates through device management.
You get: A defined monthly administration plan
Who does what
Most delays come from waiting on access or decisions. Agreeing on both sides up front keeps the work moving.
We do not operate a helpdesk or break-fix support desk.
What we handle
What you provide
Scope and changes
Everything starts with a written statement of work. If something new comes up, we scope and price it before doing it, so the budget you approved is the budget you pay.
A fixed price for the agreed scope
New requests are quoted as a change order before work begins
Acceptance is checked against the criteria in your statement of work
You own every account, configuration, and document
Communication
You work directly with the engineer doing the work, from the first call to handoff.
You always know what is done, what is next, and what we need from you.
Scope, changes, and approvals are documented, so nothing depends on memory.
Process FAQ
Most focused implementations are completed within two to four weeks. Timing depends on the selected package, current environment, user or device count, migrations, and application dependencies. We define the expected timeline before work begins so there are no open-ended projects.
Pricing follows the selected package and the real work required in your environment—not an open-ended block of IT hours. Before implementation starts, we document the included systems, deliverables, responsibilities, assumptions, and any work that falls outside the agreed scope.
No. We regularly work with founders, operations leaders, office managers, and the people closest to the business. You do not need a complete technical plan before reaching out; we translate business friction into a practical system design and clear next steps.
We validate the work, document the environment, train the appropriate owner, and complete a clean handoff. If you want continued ownership, Ongoing Infrastructure Administration is available separately for supported cloud, identity, device, and security systems.
You do—completely. Your platforms, configurations, credentials, and data remain under your control. We document the environment and maintain clear administrative ownership so your business is never trapped by a provider.
No. Synergy Stack implements and administers preventive business systems and supported security controls. We are not positioned as a 24/7 SOC, emergency incident-response firm, or employee helpdesk; those services require a different operating model.
Step one
Thirty minutes to talk through your environment, what is slowing you down, and where to start. No obligation.
Book a discovery call